How pre-orders work?
Pre-order and save money.
Save on new collections by pre-ordering. We are testing out new collections on our store. To reduce holding stock, we are offering those at a reduced price to you. Find out how it works below.
What is a pre-order?
A pre-order is when an item is available to purchase but is not yet ready to ship. Products that are available to be pre-ordered will be launched at a certain date or time. By allowing pre-orders on a product, we are reducing the amount of time between falling in love, and arriving on your doorstep. We are also giving you an opportunity to buy the items cheaper. By pre-ordering you are likely to save between £5 and £8 on every pre-order item.
Why are we offering pre-orders?
We are offering pre orders so that we can allow customers to pay and hold the items that they want, to guarantee that they will receive the product within a set period of time of maximum 10 days. This process will allow us to manage stock better and provide you with the items that you actually want.
Which products are available for pre-order?
The products available for pre-order changes on a weekly basis. pre-order-able products are items that we can reintroduce into our inventory within 10 days. When you are on the product page you are looking at, if you select the size you will see if that item is available for 'pre-order' or if it available and in stock to 'Add to Cart'. Once a product sells out completely it will still be available to pre-order from us.
How can I pre-order an item?
In order to pre-order a product you can view the product page of that item. Select it as you would a purchase by clicking on the size or style you want. Then instead of pressing 'add to cart' you press the button 'pre-order', the product will then be added to your cart. You can then continue to shop the collection or you can checkout with just the pre-ordered item in your cart.
What happens after I pay?
After you pay we process your order as usual, packaging it ourselves and preparing what is available from our current inventory. When the pre-order item arrives into store, we will add it to the other items that were available in the inventory.
How long will I have to wait?
Products that are available for pre-order will usually take 10 days to ship to you. We always work to reduce this to the smallest amount of time we can. If you find yourself waiting for an order please email us at firstname.lastname@example.org and we'll help you as soon as we can.
What about returns and exchanges?
You can return and exchange pre-ordered products in the same way as your usual purchase, and the time frame you have to do so will begin form when the item is delivered to you (not the date in which you placed the order). Read Refund Policy